Frequently Asked Questions

BoxQ, based at 97 Tenney Street in Georgetown, MA, shreds hard drives for businesses across Greater Boston and New England. Drives are destroyed on our own hard drive shredder at our Georgetown facility, and every drive can be logged by serial number before it is destroyed. See hard drive shredding or request a quote.

HIPAA requires that patient information on retired devices be disposed of so it cannot be read or recovered. It does not mandate one method: physical shredding or a verified wipe can both meet that goal, and your compliance team decides which fits your policy. BoxQ documents whichever method you choose, by serial number. Learn more on our healthcare page.

Shredding is final and suits drives that held highly sensitive data or have no resale value. Wiping to NIST 800-88 standards leaves the device usable, so equipment with value can be remarketed. Many organizations use both: shred some categories, wipe the rest. See secure data destruction for how each works.

At BoxQ's own facility in Georgetown, MA. BoxQ does not shred on site: once your equipment is unplugged, our own employees remove it and bring it to our warehouse on a GPS-tracked truck, where each drive can be logged by serial number and is shredded on our own hard drive shredder. See how the chain of custody is documented.

Removable hard drives are physically shredded. Devices where the storage cannot be removed, such as phones and tablets, are wiped to NIST 800-88 standards so the data cannot be recovered. Tell us what you have when you request a quote and we will recommend the right method for each category.

It should name your organization, identify the lot or job it covers, give the date, state how the data was destroyed, and say who certifies it. Paired with a serialized inventory that lists each device by make, model, serial number, and asset tag, it proves which specific devices were destroyed. See how our chain of custody is documented.

BoxQ can document a serialized inventory of what we collected, listing make, model, serial number, and asset tag, plus Certificates of Destruction for data-bearing devices and a certificate of destruction and disposition for each lot. Together they show what left your building, when, and how its data was destroyed. Tell us what your auditors need when you request a quote.

No company can make you compliant on its own, and BoxQ does not certify or audit compliance. What we provide is the documentation those frameworks ask for when equipment is retired: a chain of custody, serial-number records, and Certificates of Destruction your compliance team can keep on file. See the industries we serve.

BoxQ handles removal, transport, serialized inventory, and data destruction. We operate in full alignment with industry-leading disposition standards. To ensure fully auditable responsible recycling, we partner with Colt Recycling—an R2v3 and ISO 9001/14001/45001 certified facility—for all downstream processing. Colt manages the final stages of material processing, so retired electronics are dismantled and recycled responsibly.

No. Your team unplugs anything connected to a wall. From there, BoxQ's own trained employees take over: removal, palletizing, GPS-tracked transport, serialized inventory, and documentation. Your staff never has to stage pallets, load a truck, or rent one. See commercial e-waste pickup.

BoxQ's own trained employees, not subcontractors. The same team removes your equipment, drives it on a GPS-tracked truck, and inventories it at our Georgetown facility, so there are no handoffs to a third party along the way. Once we receive it, the equipment becomes BoxQ's property and we assume liability for it from the delivery date.

Yes. BoxQ is fully insured and assumes full liability for the equipment we handle, from the delivery date through final disposition. That protects your organization from the moment your retired equipment is in our hands, whether we are clearing a single office or a full facility. Learn more about BoxQ.

We turn quotes around in one business day. From our base in Georgetown, MA, we serve businesses, hospitals, schools, and public agencies across Massachusetts, New Hampshire, Maine, and Rhode Island. Share what you are retiring, and attach an inventory list if you have one, on our quote form.

Yes. Once your team has powered down and unplugged the equipment, we remove servers, storage, switches, and networking gear, palletize it, and transport it on GPS-tracked trucks, with every asset recorded by serial number. Equipment with resale value can be wiped and remarketed. See enterprise ITAD.

Yes. You can drop electronics off at our Georgetown facility at 97 Tenney Street. Call ahead at (877) 499-2697 so we know what is coming and can set a time. BoxQ does not pick up from homes; pickups are for businesses and organizations. See residential recycling.

Pricing depends on what you have, so call for pricing at (877) 499-2697, Mon-Fri 9:00 AM - 5:00 PM. You will talk to the team that does the work, and we can quote you on the spot. Prefer to write? Send the form on our residential recycling page and we will call you back.