IT Asset Disposition for Banks & Financial Services
When a bank, credit union, or insurance agency retires a device, the question is not whether it gets recycled. It is whether you can prove where the customer data on it went. BoxQ gives you a documented chain of custody, serial-number records, and Certificates of Destruction that hold up to examiner and audit scrutiny.
The Records Your Examiners Ask For
Financial institutions are expected to protect customer information for its whole life, including the day the hardware holding it is retired. These are the records BoxQ provides so that day is documented.
Documented chain of custody
From the moment equipment leaves your branch or back office, it is handled only by BoxQ employees and moved on GPS-tracked vehicles. No subcontracted handoffs, so there is one accountable party for every step.
Serial-number records
Each device is logged by make, model, serial number, and asset tag where it has one, so the inventory report matches what left your building line for line and can be reconciled against your asset register.
Certificates of Destruction
Data-bearing devices are tied to a Certificate of Destruction, the document your information security officer can hand to an examiner or internal auditor when they ask how a retired drive was disposed of.
Supporting SOX, PCI-DSS, and Customer Data Rules
Sarbanes-Oxley, PCI-DSS, and the federal rules on safeguarding customer financial data all come back to the same expectation: show that sensitive information was controlled until it was destroyed. BoxQ does not certify or audit your compliance. What we provide is the documentation your compliance team needs to demonstrate it, for every device that held account numbers, card data, loan files, or customer records.
Documentation built for the standards your auditors work under
Serialized inventories and Certificates of Destruction give your team the records these frameworks ask for.
Cybersecurity standards
- ISO/IEC 27001
- SOC 1
- SOC 2
- PCI-DSS
- NIST 800-53
- NIST 800-171
- TISAX
- CMMC
- ISO/IEC 22301
Policy standards
- GDPR
- HIPAA
- CCPA
- ISO/IEC 27701
- APEC
- HDS
How Customer Data Is Destroyed
Removable hard drives are physically shredded on our own hard drive shredder at our facility in Georgetown, after GPS-tracked transport by our own employees. Devices with resale value, and storage that cannot be removed, such as phones and tablets, are wiped to NIST 800-88 standards.
You choose the method for each category of equipment, and each device can be recorded by serial number (optional) before anything is wiped or destroyed.
From Branch Floor to Final Disposition
Your team unplugs the equipment. From there, BoxQ's own trained employees remove it, palletize it, and transport it on GPS-tracked trucks. Your staff never stage pallets or load a truck, and branch operations keep running during the pickup.
We work around branch hours and security procedures, and we handle a single retired workstation as carefully as a full data center refresh.
Equipment we handle for financial institutions
- Branch and back-office workstations and laptops
- Servers, storage arrays, and loose hard drives
- Teller equipment and check scanners
- Copiers and multifunction printers with internal drives
- Phones, tablets, and USB drives
- Routers, switches, and networking gear
Questions From Financial Institutions
- What should we keep on file after disposing of equipment?
- Keep the serialized inventory report and the Certificate of Destruction together with your own retirement records. Together they show what was retired, who took custody, and how the data on each device was destroyed.
- Where are our hard drives destroyed?
- BoxQ does not shred on site. Once your equipment is unplugged, our own employees remove it and transport it on a GPS-tracked truck to our facility in Georgetown, MA, where each drive is logged by serial number and shredded on our own hard drive shredder. Your Certificate of Destruction records which drives were destroyed.
- We have branches across several towns. Can you handle all of them?
- Yes. We schedule pickups around each location from our base in Georgetown, MA, serving Massachusetts, New Hampshire, Maine, and Rhode Island, and the records from every branch come back in the same format.
We operate in full alignment with industry-leading disposition standards. To ensure fully auditable responsible recycling, we partner with Colt Recycling—an R2v3 and ISO 9001/14001/45001 certified facility—for all downstream processing.
Retiring Equipment That Held Customer Data?
Tell us what you are retiring and where. We reply with a custom quote within one business day, and once it is unplugged, we handle everything after.